4 ms·
> customers are often held to a different standard Are they really? Do we have a lot of data on what happens when customers make booking mistakes that the airl
by mseebach 12y ago
> customers are often held to a different standard
Are they really? Do we have a lot of data on what happens when customers make booking mistakes that the airline should objectively have realised is a mistake?
The closest thing I have to a datapoint is that my company once booked me on a flight on a fare that should have cost ~£800 but was quoted and paid >£3k (I flagged it but the travel office didn't seem to care and I certainly had better things to do with my time). I was upgraded to business class on check in, that's never happened before or since, and I travel quite a lot.
- rbcgerard 12y agoof course they are - essentially United's defense is that someone "fat fingered" the exchange rate...if I were to make the same mistake with regards to my dates of travel or flight times etc. I have 24hrs (with UA) to make a change - otherwise I have to pay for my mistake...Which i suppose begs the question of how quickly UA canceled the fares
- mseebach 12y agoNo, that's not their defence. Their defence is that the customers entered the contract in bad faith.