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Have you used the previous BBC android app? It worked. The new one is totally useless.

• blowski 12y ago
  No, to be fair, I haven't. It's just tiresome how every single design change by any large website generates comments exactly like this. As somebody that has done a fair amount of usability testing, that much of why people think redesigns are unusable are simply because they were used to the old version and haven't yet spent much time with the new version. But if you show the new design and the old design to somebody that has used neither, they frequently prefer the new design. And over time, everybody kind of likes (or at least gets used to) the new design. That doesn't mean that all redesigns are necessarily good, or even that redesigns are necessary, but the kneejerk "it's unusable!!!!!" is so cliched.
  • sklogic 12y ago
    In this case "unusable" is fully justified, it means that the entire (and, I suppose, important) class of use cases had been eliminated: it does not work offline. And the system is designed in such a way that there is no hope it'll ever be fixed. I doubt they did any proper UX testing at all, they did not collect user stories, they did not consider all the use cases. They just hired a bunch of hipsters eager to add as many buzzwords as possible to their CVs.
    • blowski 12y ago
      > I doubt they did any proper UX testing at all Really? The BBC didn't bother doing any UX testing on a redesign of their flagship website? Really?
      • ssmoot 12y ago
        This reads like you're just point-scoring at this point. If the site worked on the Tube before, and now it doesn't, that's a pretty massive failing.
        • blowski 12y ago
          That point was added after I made the comment.