4 ms·

Can I assume they knew they could check this and just figured they could take him for a ride? Or are dealerships really that hands-off?

ptaipale 12y ago
I would think that they don't care, because they don't need to. Such a small proportion of their clients has enough understanding to clean up connectors to batteries, that there is no expectation of having this kind of competence.
RickS 12y ago
Dealerships are that hands off. In the same way that many smaller electronics could be fixed with a $0.15 capacitor swap, but the guy behind the counter at radioshack has no idea about the inner workings at such a fine level. The company can't afford to hire, train, and retain employees with such a high baseline level of competence. Proprietary parts like this prevent the kind of general knowledge that previously made mechanics more useful. Nowadays a code tells them what's broken, a piece of software tells them what part that is, and at what level to repair/replace it. I had a similar experience when my Accord's speedometer broke. The dealership considers the entire dash cluster a single unit for manufacturing purposes, and wanted $700 for the bulk part. The guy behind the counter showed me the software and explained the process when I asked about why it was such an arbitrarily rigid decision. $20 on craigslist and an hour with a screwdriver, I replaced the individual component with a salvage part.
- A_COMPUTER 12y ago
  The only reason I didn't immediately go to basically what you have said is, it appeared it wasn't too difficult to remove the battery and clean the contacts. You'd think this could be a troubleshooting step. Oftentimes systems are like this because they aren't serviceable at all, which I understand. Dashboards are funny, I've run into the same thing and they really are awful to remove and work on.
  - kw71 12y ago
    My first guess is that, for customer liability (incorrect field repair could feasibly cause fire; the uncontrolled nature of field repairs may have affects on reliability later) and employee safety (careless tech could burn himself on battery) the carmaker does not want anyone except the assembly manufacturer or a special purpose facility to do this kind of work on the battery assembly. So there could be additional motives besides parts distribution/service efficiency leading to the expert system ordering the service provider to handle it with a complete replacement.
- kw71 12y ago
  Lots of third parties have sprung up offering services for situations where official support is too expensive or not available on a legacy product. Probably more visible and known to most of us are the people who carry out repairs on mobile devices such as replacing screens and usb ports. I like that this fellow publicized his experience this way because it's spread around virally. For me, it seems like robbery when I have to pay for something I could otherwise DIY because I don't possess some small knowledge like a procedure or drawing.
  - ptaipale 12y ago
    Indeed. I was about to say that you can't get a Haynes manual for Toyota Prius, but yes, there is one! [0] However, the Haynes manual for Camry says it does not cover the hybrid models. [1] [0] http://www.haynes.com/products/productID/518 http://www.haynes.com/products/productID/518 [1] http://www.haynes.com/products/productID/682 http://www.haynes.com/products/productID/682

ptaipale 12y ago

I would think that they don't care, because they don't need to. Such a small proportion of their clients has enough understanding to clean up connectors to batteries, that there is no expectation of having this kind of competence.

RickS 12y ago

Dealerships are that hands off. In the same way that many smaller electronics could be fixed with a $0.15 capacitor swap, but the guy behind the counter at radioshack has no idea about the inner workings at such a fine level. The company can't afford to hire, train, and retain employees with such a high baseline level of competence. Proprietary parts like this prevent the kind of general knowledge that previously made mechanics more useful. Nowadays a code tells them what's broken, a piece of software tells them what part that is, and at what level to repair/replace it. I had a similar experience when my Accord's speedometer broke. The dealership considers the entire dash cluster a single unit for manufacturing purposes, and wanted $700 for the bulk part. The guy behind the counter showed me the software and explained the process when I asked about why it was such an arbitrarily rigid decision. $20 on craigslist and an hour with a screwdriver, I replaced the individual component with a salvage part.

A_COMPUTER 12y ago
The only reason I didn't immediately go to basically what you have said is, it appeared it wasn't too difficult to remove the battery and clean the contacts. You'd think this could be a troubleshooting step. Oftentimes systems are like this because they aren't serviceable at all, which I understand. Dashboards are funny, I've run into the same thing and they really are awful to remove and work on.
- kw71 12y ago
  My first guess is that, for customer liability (incorrect field repair could feasibly cause fire; the uncontrolled nature of field repairs may have affects on reliability later) and employee safety (careless tech could burn himself on battery) the carmaker does not want anyone except the assembly manufacturer or a special purpose facility to do this kind of work on the battery assembly. So there could be additional motives besides parts distribution/service efficiency leading to the expert system ordering the service provider to handle it with a complete replacement.
kw71 12y ago
Lots of third parties have sprung up offering services for situations where official support is too expensive or not available on a legacy product. Probably more visible and known to most of us are the people who carry out repairs on mobile devices such as replacing screens and usb ports. I like that this fellow publicized his experience this way because it's spread around virally. For me, it seems like robbery when I have to pay for something I could otherwise DIY because I don't possess some small knowledge like a procedure or drawing.
- ptaipale 12y ago
  Indeed. I was about to say that you can't get a Haynes manual for Toyota Prius, but yes, there is one! [0] However, the Haynes manual for Camry says it does not cover the hybrid models. [1] [0] http://www.haynes.com/products/productID/518 http://www.haynes.com/products/productID/518 [1] http://www.haynes.com/products/productID/682 http://www.haynes.com/products/productID/682