4 ms·
>Do you have any other ideas for how to encourage readers to read, and for authors to write? Ensure that your internal system has a consistent and accurate sea
by otoburb 12y ago
>Do you have any other ideas for how to encourage readers to read, and for authors to write?
Ensure that your internal system has a consistent and accurate search engine that can index across multiple different file types. The article implies that documentation is written in a single, monolithic format (e.g. PDF, text, Word, blog posts, internal social media posts, etc.), but relevant content is often fragmented not only across mediums but in their refinement from rough notes (sometimes mere meeting minute mentions) to externally-consumable form.
Encouragement for authors to write was addressed in the blog pots, although I've found that taking the time to praise specific groups and authors for their documentation is typically quite effective.