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Great article. Btw, I wonder why we see so many blogs from SaaS companies revolve around the business side of things. For example Groove does the same thing on

Great article. Btw, I wonder why we see so many blogs from SaaS companies revolve around the business side of things. For example Groove does the same thing on it's blog, go into how to run a successful business. On another note, I've unfortunately stopped using Olark for a completely free service called https://tawk.to https://tawk.to. It even came with an Android app, and I just couldn't believe that it was completely free. It was enough for me to completely ditch Olark (even though it was well made), because it was free.

karlpawlewicz 12y ago
Just curious, what other topics would you like to see SaaS companies tackle? We're always open to exploring new trends if there's something you'd find more useful/helpful :)
dylanz 12y ago
Very interesting. How do they make money? The product looks very robust, but when I see nice products like this that charge no money, I wonder how they stay alive. At least disclose how they pay their employees? Are they a consultancy? Are they funded? Private or public?
- grimmfang 12y ago
  They offer a service where they man your support for you.
  - curiously 12y ago
    seemed like they provided this service to large companies to support the rest of us for free. I would definitely pay for something extra. Even the UI is top notch. I was so impressed.
- curiously 12y ago
  most likely funded, but I find it as a serious threat to Olark's business because there's absolutely nothing Tawk can't do that Olark does from my experience so far.
  - bcx 12y ago
    I think Tawk does a pretty good job of handling the basics. Most of our customers operating at any scale end up integrating Olark with a CRM such as Salesforce or a Helpdesk solution. We also have excellent cobrowsing, and a there's also a lot you can do with our api, http://www.olark.com/api http://www.olark.com/api. It's also important to remember they will need to monetize eventually.
    - c4kes 12y ago
      they are already monetizing, just not for the software. Olark is great, but I am sorry to say their app kills Olark..and their new dashboard is feature packed

karlpawlewicz 12y ago

Just curious, what other topics would you like to see SaaS companies tackle? We're always open to exploring new trends if there's something you'd find more useful/helpful :)

dylanz 12y ago

Very interesting. How do they make money? The product looks very robust, but when I see nice products like this that charge no money, I wonder how they stay alive. At least disclose how they pay their employees? Are they a consultancy? Are they funded? Private or public?

grimmfang 12y ago
They offer a service where they man your support for you.
- curiously 12y ago
  seemed like they provided this service to large companies to support the rest of us for free. I would definitely pay for something extra. Even the UI is top notch. I was so impressed.
curiously 12y ago
most likely funded, but I find it as a serious threat to Olark's business because there's absolutely nothing Tawk can't do that Olark does from my experience so far.
- bcx 12y ago
  I think Tawk does a pretty good job of handling the basics. Most of our customers operating at any scale end up integrating Olark with a CRM such as Salesforce or a Helpdesk solution. We also have excellent cobrowsing, and a there's also a lot you can do with our api, http://www.olark.com/api http://www.olark.com/api. It's also important to remember they will need to monetize eventually.
  - c4kes 12y ago
    they are already monetizing, just not for the software. Olark is great, but I am sorry to say their app kills Olark..and their new dashboard is feature packed