The majority of the "horror stories" I've seen lately have all revolved around customers trying to cancel their cable packages. Try to look at it from the persp

The majority of the "horror stories" I've seen lately have all revolved around customers trying to cancel their cable packages. Try to look at it from the perspective of the cable companies saying, "Hey, if you give us an extra $5-$10 a month, we'll be super nice and helpful whenever you have to deal with us". Can't imagine very many already nickel and dimed customers would be too thrilled about that option.