This is Hacker News :), it is a small community and def different than the last straw which is a public shaming post on our blog which I would like to avoid. I

This is Hacker News :), it is a small community and def different than the last straw which is a public shaming post on our blog which I would like to avoid. I use Stripe for some side projects, as do many of our staff. And, I know for our team this is really frustrating to see what we thought was an amazing company be so unresponsive and unhelpful. Hopefully we will get it sorted now that we have a contact at a higher level.