#15, "You May Have to Play Games", resonated the most with me. I think even though we all know this its still a bitter pill to swallow because hackers generally

#15, "You May Have to Play Games", resonated the most with me. I think even though we all know this its still a bitter pill to swallow because hackers generally don't have time/patience for smoke & mirrors. I think this is why customer development seems so wrong at first blush. One nitpicky little thing: "If you are persistent, even problems that seem out of your control (i.e. immigration) seem to work themselves out." Should be e.g., not i.e. I know its a quote and pg shouldn't fix it, but it drives me nuts when people get this wrong. i.e. is roughly equivalent to "in other words", and e.g. means "for example."