A "Customer Service Engineer" is building/implementing a process where customers are able to interact with the company about the product they have paid / are pa

A "Customer Service Engineer" is building/implementing a process where customers are able to interact with the company about the product they have paid / are paying for. Think of it as a SaaS where not everything can be automated (which is similar to creating a website to determine product/market fit that just includes a form which when filled out has you do the legwork related to your service manually.)