Users are getting more tech savvy and usage for tech gadgets is growing but it doesn't mean that using it you know how the machine works. Example, one might hav

Users are getting more tech savvy and usage for tech gadgets is growing but it doesn't mean that using it you know how the machine works. Example, one might have problem in getting to switch on the smartphone but might not know what is the cause. So, i believed tech support is still an important role. :)