I think we should automate recovery for error conditions where possible and change business processes to be automatable where not. If neither can be done for so

I think we should automate recovery for error conditions where possible and change business processes to be automatable where not. If neither can be done for some pressing reason, then the failure condition should be defined as an expected condition that needs dedicated staff to recover. But that cost should be surfaced and tracked and the first and second order approaches should be automation above all. Of course, teams need the authority to solve the pain if they also have the responsibility for it.