The first-responders at my company are considered higher up on the totem pole. They keep the ship afloat, while others get to sleep blissfully ignorant to the l

The first-responders at my company are considered higher up on the totem pole. They keep the ship afloat, while others get to sleep blissfully ignorant to the latency that's causing replication to shit itself... If there is an issue that another team is responsible for, we open up tickets on that team to address the issue. We take our jobs seriously, and make sure things get taken care of. It's not an easy job, but it's everyone's responsibility. You also need to have the bosses on board to ease the pain of on-call. They need to allow you to come in late, leave early, or take the day off. They also need to be mindful of on-call fatigue and shifting the pager around to mitigate that. Maybe we should stop treating first-responders as the low people on the totem pole, and treat them as everyone else. They keep the wheels running at night, and you may not be getting a paycheck if there wasn't someone there at 4AM to answer the phone.