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I wouldn't bank so much on younger generations being more tech-savvy. They might interact with it a lot, but they're also more used to it working as expected.
by dpeck 12y ago
I wouldn't bank so much on younger generations being more tech-savvy. They might interact with it a lot, but they're also more used to it working as expected.
I find younger people I interact with to be more comfortable with technology, but on the whole more disinterested and frustrated with troubleshooting. Getting paid by them might be another story, but you'll see plenty of < 25 year olds waiting for hours at the Apple store to get their phone restored.
- throwaway1184 12y agoGood point. Furthermore, the devices that are becoming more and more popular recently (tablets, phones, etc.) do a really good job of insulating you from the nitty-gritty of your computer. Even if something DOES goes wrong, how are you supposed to even start figuring out what it is? I have no idea how to pop open the Terminal on my iPhone. I assume there's a UNIX way down there, but how to see it...? Related example: We've had electric lights for years and use them constantly, but how many people actually understand electricity either? It's because electricity, like the iPhone, is set up in a really "opaque" way to outsiders. Not only are we used to it "just working", like the parent said, we have no idea how we'd even BEGIN to address a problem if one came up. Go inside the wall? Do something with wires? I don't know. I'm really good at figuring out why my computer is broken, I program for a living, but when my "smart phone" doesn't work right I'm helpless. So even if there's a will, there sometimes doesn't seem to be a way.