This is the 5th email back and forth... and I wasn't really complaining initially... so the comment "I do apologize that this has been such a painstaking expe

This is the 5th email back and forth... and I wasn't really complaining initially... so the comment "I do apologize that this has been such a painstaking experience" was really taken with a high dose of sarcastic intent. In noway was it painstaking... it was just bad user experience. I fully admit that I may have been overly sensitive... in email it is tough to read people. But generally, the discussion to this point did not warrant that comment.