4 ms·
Same thing in Australia. Have to visit the branch for simple tasks that should be doable over the phone. Plus the branches are often busy and close early. I re
by ojm 12y ago
Same thing in Australia. Have to visit the branch for simple tasks that should be doable over the phone. Plus the branches are often busy and close early.
I recently got married and my wife changed her surname to my surname. The process of updating this was quite a pain for most Australian banks (even when she was just an additional card holder on a credit card).
However, for American Express card, this process was extremely easy. Phone up, customer service emails, reply back with a copy of marriage certificate, new card in the mail within a few days. Perhaps not 100% secure, but easy. Perhaps they take more processes from the US?
- adnrw 12y agoInteresting - what trouble did you have with the banks here? I am a NAB customer and when we got married it was one form to fill in (with associated documentation) to update my wife's details across all of the accounts, including having new debit/credit cards sent out by post within the week.
- eru 12y agoIn Australia, just use ING Direct. They do banking right. (The ING Group also operates in other countries. In Germany they are called DKB.)
- pluma 12y agoIn Germany it's called ING-DiBa[0], actually. DKB (Deutsche Kreditbank) is owned by the Bavarian state bank (Bayerische Landesbank). [0]: http://de.wikipedia.org/wiki/ING-DiBa http://de.wikipedia.org/wiki/ING-DiBa
- eru 12y agoOh, true. I mixed them up. Thanks for correcting. They are both good for retail.
- nitrogen 12y agoDoes ING Direct still exist? Within the US it became Capital One 360.
- eru 12y agoYes, in other countries. They are originally Dutch (The N in ING stands for Netherlands).