They answer your phone calls, they just say "it's not a priority for us to fix this right now" and then the negotiations start. Some times, that's where things

They answer your phone calls, they just say "it's not a priority for us to fix this right now" and then the negotiations start. Some times, that's where things end, because you just can't meet the demands of the vendor. Happens all the time in hardware for big and small businesses alike.