As a process improvement expert, one of the most significant modern breakthroughs was leveraging the intellect and experience of front line employees. This was

As a process improvement expert, one of the most significant modern breakthroughs was leveraging the intellect and experience of front line employees. This was fundamental in enabling Toyota to go from cheap unreliable Japanese garbage to the biggest most reliable car manufacturer. Reach out to me if you'd like to know more, we can have a chat or I can recommend some reading.