>even has his own cable modem running Linux, you have the crybaby type who complains her internet is too slow and pleads for us to come fix her computer, then y

>even has his own cable modem running Linux, you have the crybaby type who complains her internet is too slow and pleads for us to come fix her computer, then you have the old people who don't know how to turn on a computer. I've dealt extensivley with at least 7 ISPs in the US, and not a single one would even consider helping even a business customer troubleshoot their own equipment. If you are supporting peoples privately owned equipment you are going WAY above and beyond what any service provider i have dealt with in the US is willing to do.