Maybe all that text just isn't connecting with the user's goals. What if they added a sentence, unavoidably in the users line of sight, to the effect of: "Want

Maybe all that text just isn't connecting with the user's goals. What if they added a sentence, unavoidably in the users line of sight, to the effect of: "Want be understood? Format your text using the simple formatting guide on your right." So, it points out how to achieve their goal (being understood) but it doesn't clutter their line of sight with too much information.