This is a great idea -- Chatrooms as tech support/office hours with knowledgable people behind them. Slack indeed has an ideal platform for realizing this. The

This is a great idea -- Chatrooms as tech support/office hours with knowledgable people behind them. Slack indeed has an ideal platform for realizing this. The only thing making Zed's idea this less than viable for me is enforcement on the other side -- so I give you my money, what's to say the expert is going to show up and what is my recourse if I don't get what I need?