I think thats a good point. Eventually the product would've have to be a low touch, self service but for the niche I'm dealing with that's unlikely to be achiev

I think thats a good point. Eventually the product would've have to be a low touch, self service but for the niche I'm dealing with that's unlikely to be achieved with the resources that I have. Even when I do, I think there will still be those that fall through the cracks, I think that there will need to be a dedicated customer success manager or something like that to ensure that they are using it successfully and most of the time it's that they are using the wrong configurations or the source of the video file is extremely bad (choppy audio, weird artifacts etc). The tail, edge cases make up a lot of the use cases (as I can observe so far), it almost always require additional development effort. However, I don't think I can do those work for free and hope that they will buy when it's ready. I think I will actually consider removing the pricing pages, demo section and setup a "Call For Demo or Pricing" form that asks for phone number and company size. I am focused on sales so maybe having a consulting + software type of business might work better.