4 ms·

Be a good citizen, file a bug report everytime you encounter problems with your tools.

by GuiA 12y ago

chris_wot 12y ago
Are Apple responsive?
- jackweirdy 12y ago
  I filed a bug report for Mac mail about 3 months ago. From the bug tracker UI (which isn’t informative at all) I don’t think the ticket has even been touched.
- jakobegger 12y ago
  In the last year I filed 7 bug reports to Apple. One was closed as a duplicate. For another one they requested additional information. The other 5 reports received no response at all.
- DrJokepu 12y ago
  I have filed 3 radars with Apple regarding Swift. All 3 bugs have been fixed.
- josephlord 12y ago
  Mixed but the Swift team mostly yes.
- orkoden 12y ago
  It usually takes weeks or months for reactions to bug reports. I have three open bugs (one for Xcode, one for iOS, one for OS X). The iOS bug is a regression introduced in the beta and reported in August. It contains screen shots and sample code. No reaction yet.
- forgottenpass 12y ago
  Someone posted this to Hacker News a while ago about how submit bugs and interact with Apple. When I compare them to other software providers I have interacted with (development tools/platforms/libraries/etc), the only team looking worse than Apple is google. It's a coping guide for an abusive relationship. http://blackpixel.com/blog/2012/02/radar-or-gtfo.html http://blackpixel.com/blog/2012/02/radar-or-gtfo.html
bitserf 12y ago
Of the many bugs I reported at 8.0 release, not one has been fixed. Basic intern level stuff to do with messed up orientation bugs, broken locale APIs, text rendering and layout issues. I honestly can't be fucked any more, they can hire some QA with the billions they're earning. They can build all the fancy APIs they want, I'm not touching it until they haven't decided to discard it after a year and some other poor suckers have suffered through their eternal September of shitty buggy newness while fighting with App Store review team every second version for the privilege to make burger flipping money.
- DennisP 12y ago
  Yeah, with $178 billion in cash, you'd think they'd beef up a bit.
- gurkendoktor 12y ago
  > they can hire some QA with the billions they're earning I don't see how that would help at all. Many of these bugs HAVE been discovered and reported on Radar. If Apple's deadline is September XY for iOS Z, and November XY for OS X 10.Z, then they will ship it, no matter what their QA team says, and no matter how big it is. iOS 8.0.1 was a QA glitch, but I'd say it was an outlier.
mikeash 12y ago
I strongly object to this notion that I have to give free work to Apple in order to "be a good citizen." I understand that if I expect stuff to get fixed that my odds are improved if I file a bug report. But I don't owe Apple anything and I'm perfectly within my rights, and still a "good citizen" if I just do my best to work around the problems and let Apple figure stuff out on their own.

Be a good citizen, file a bug report everytime you encounter problems with your tools.

by GuiA 12y ago

Be a good citizen, file a bug report everytime you encounter problems with your tools.

chris_wot 12y ago

Are Apple responsive?

jackweirdy 12y ago
I filed a bug report for Mac mail about 3 months ago. From the bug tracker UI (which isn’t informative at all) I don’t think the ticket has even been touched.
jakobegger 12y ago
In the last year I filed 7 bug reports to Apple. One was closed as a duplicate. For another one they requested additional information. The other 5 reports received no response at all.
DrJokepu 12y ago
I have filed 3 radars with Apple regarding Swift. All 3 bugs have been fixed.
josephlord 12y ago
Mixed but the Swift team mostly yes.
orkoden 12y ago
It usually takes weeks or months for reactions to bug reports. I have three open bugs (one for Xcode, one for iOS, one for OS X). The iOS bug is a regression introduced in the beta and reported in August. It contains screen shots and sample code. No reaction yet.
forgottenpass 12y ago
Someone posted this to Hacker News a while ago about how submit bugs and interact with Apple. When I compare them to other software providers I have interacted with (development tools/platforms/libraries/etc), the only team looking worse than Apple is google. It's a coping guide for an abusive relationship. http://blackpixel.com/blog/2012/02/radar-or-gtfo.html http://blackpixel.com/blog/2012/02/radar-or-gtfo.html

bitserf 12y ago

Of the many bugs I reported at 8.0 release, not one has been fixed. Basic intern level stuff to do with messed up orientation bugs, broken locale APIs, text rendering and layout issues. I honestly can't be fucked any more, they can hire some QA with the billions they're earning. They can build all the fancy APIs they want, I'm not touching it until they haven't decided to discard it after a year and some other poor suckers have suffered through their eternal September of shitty buggy newness while fighting with App Store review team every second version for the privilege to make burger flipping money.

DennisP 12y ago
Yeah, with $178 billion in cash, you'd think they'd beef up a bit.
gurkendoktor 12y ago
> they can hire some QA with the billions they're earning I don't see how that would help at all. Many of these bugs HAVE been discovered and reported on Radar. If Apple's deadline is September XY for iOS Z, and November XY for OS X 10.Z, then they will ship it, no matter what their QA team says, and no matter how big it is. iOS 8.0.1 was a QA glitch, but I'd say it was an outlier.

mikeash 12y ago

I strongly object to this notion that I have to give free work to Apple in order to "be a good citizen." I understand that if I expect stuff to get fixed that my odds are improved if I file a bug report. But I don't owe Apple anything and I'm perfectly within my rights, and still a "good citizen" if I just do my best to work around the problems and let Apple figure stuff out on their own.