I think there is an interesting identity problem here, where an employee of comcast changed this guys name to "asshole", but we say "Comcast" did it. While thi

I think there is an interesting identity problem here, where an employee of comcast changed this guys name to "asshole", but we say "Comcast" did it. While this may have been entirely unprovoked, it may just as plausibly been in response to the customer abusing an employee who had no hand in the problem, it could have been an employee venting due to the pressure applied from an overbearing boss, etc. There is a deeply dehumanized and dehumanizing aspect to large institutional interactions like this, both public and private. As I get older, I am coming to think that many of the leaders at large institutions understand this fact, and, in fact, are self-selected to be people who take advantage of it.