They certainly shouldn't refund additional money now. A refund would be a way of getting back on their good side, to stop them spreading the fact they've been r

They certainly shouldn't refund additional money now. A refund would be a way of getting back on their good side, to stop them spreading the fact they've been rude. They didn't provide one, so the story got out. This is the problem with monopolies, companies can do what they like without fear of losing business.