OP here. I'm so sorry to hear that we let you down like that. Totally not what we're striving for. Wouldn't be surprised if you've moved on after an experience

OP here. I'm so sorry to hear that we let you down like that. Totally not what we're striving for. Wouldn't be surprised if you've moved on after an experience like that, but if you need any help from us in the future and you're not getting what you need, please feel free to reach out to me directly (gb@twilio.com).