4 ms·
> I'm generally pretty happy with Twilio's responsiveness to everything over the last couple years. I have to disagree with this. I've had a number of problems
by sdrothrock 12y ago
> I'm generally pretty happy with Twilio's responsiveness to everything over the last couple years.
I have to disagree with this. I've had a number of problems with both Twilio's customer support (failing to simply explain how to do something when I stated what I was trying to do) and also with their technical support (completely abandoning me for a week despite me immediately following up with what they'd requested and then asking for status updates).
- qq66 12y agoThere are at least two possible explanations: 1) Customer service response is highly variable 2) Twilio (like any company) is extra-responsive to customers who have a large audience on the Internet
- sdrothrock 12y agoOf course, and I completely agree. I'm just trying to provide a contrasting opinion from a normal user who doesn't have a huge internet audience.
- gregorymichael 12y agoOP here. I'm so sorry to hear that we let you down like that. Totally not what we're striving for. Wouldn't be surprised if you've moved on after an experience like that, but if you need any help from us in the future and you're not getting what you need, please feel free to reach out to me directly (gb@twilio.com).
- sdrothrock 12y agoThank you, and I appreciate it. If I get abandoned again in the future, you'll be the first person I contact.