Here's a highly relevant essay, "The Thermocline of Truth", which has applicable lessons to any organization but is especially applicable to software: http://br

Here's a highly relevant essay, "The Thermocline of Truth", which has applicable lessons to any organization but is especially applicable to software: http://brucefwebster.com/2008/04/15/the-wetware-crisis-the-themocline-of-truth/ http://brucefwebster.com/2008/04/15/the-wetware-crisis-the-t... It's so easy for truth to be lost when communicating between widely disparate "levels" in large organizations, but more often than not there is a reckoning when perception and reality come into sharp conflict, and reality will always win.