4 ms·

Anyone who calls me for any reason other than giving me information relevant to me, personally, is scum and will be treated as such. Your company's "market rese

by coldpie 12y ago

Anyone who calls me for any reason other than giving me information relevant to me, personally, is scum and will be treated as such. Your company's "market research" is not useful to me, so yeah, I'm going to hang up on or swear at your employees. Fuck off and find a non-scum job.

maxerickson 12y ago
Forgive me for being all preachy, but I think the majority of people taking outbound call center jobs aren't exactly swimming in better choices. They also probably aren't going to reevaluate everything because somebody emoted at them. The other side of it is that being polite or neutral probably costs you less time and energy than embracing your rage.
- coldpie 12y ago
  I'm generally on the side of people who are just doing their jobs and have to do something shitty that is out of their control. Getting angry at a store clerk because of their store's return policy is dumb. But when your job is specifically to annoy me, you can fuck right off, and I'll let you know. I'd rather have these people on the dole than calling me. You're right that it'd save me some effort being less rage-y about this, but if you're going to be distracting me and wasting my time, I'm going to give you some form of payback.
yebyen 12y ago
You know, a lot of these calls are personally relevant too. Would you rather pick up the phone and wait on hold for 45 minutes to talk to someone at your gas company again after they already didn't fix your problem last week, or would you like to get a call asking how your service appointment went so you can say "Unresolved issues. Please escalate" and get a call later from someone who can actually fix it while their boss is watching? For the record, I subscribe to the George Carlin definition of A Phone Call, "The brief exchange of a few vital pieces of information." I am with you, I honestly don't want to get phone calls from anyone for pretty much any reason. http://www.urbandictionary.com/define.php?term=A+Phone+Call http://www.urbandictionary.com/define.php?term=A+Phone+Call
- coldpie 12y ago
  Sure, there isn't always a hard-and-fast line between spam calls and legitimate calls. Asking how a service appointment went seems personally relevant to me. Asking if I'd like to sign up for my ISP's TV service isn't. It's the latter call that enrages me.
  - yebyen 12y ago
    Yep. That's why we don't do any sales calls or lead gen, even if those are the most profitable kind of outbound calls. I think I probably wouldn't want to sit in the same office with a lot of those people. Most surprising to me was to find out that when you ask a bill collector to stop calling, they actually do stop calling. If they don't, they could be liable for up to $1000 per infraction plus damages by the FDCPA!

by coldpie 12y ago

maxerickson 12y ago

Forgive me for being all preachy, but I think the majority of people taking outbound call center jobs aren't exactly swimming in better choices. They also probably aren't going to reevaluate everything because somebody emoted at them. The other side of it is that being polite or neutral probably costs you less time and energy than embracing your rage.

coldpie 12y ago
I'm generally on the side of people who are just doing their jobs and have to do something shitty that is out of their control. Getting angry at a store clerk because of their store's return policy is dumb. But when your job is specifically to annoy me, you can fuck right off, and I'll let you know. I'd rather have these people on the dole than calling me. You're right that it'd save me some effort being less rage-y about this, but if you're going to be distracting me and wasting my time, I'm going to give you some form of payback.

yebyen 12y ago

You know, a lot of these calls are personally relevant too. Would you rather pick up the phone and wait on hold for 45 minutes to talk to someone at your gas company again after they already didn't fix your problem last week, or would you like to get a call asking how your service appointment went so you can say "Unresolved issues. Please escalate" and get a call later from someone who can actually fix it while their boss is watching? For the record, I subscribe to the George Carlin definition of A Phone Call, "The brief exchange of a few vital pieces of information." I am with you, I honestly don't want to get phone calls from anyone for pretty much any reason. http://www.urbandictionary.com/define.php?term=A+Phone+Call http://www.urbandictionary.com/define.php?term=A+Phone+Call

coldpie 12y ago
Sure, there isn't always a hard-and-fast line between spam calls and legitimate calls. Asking how a service appointment went seems personally relevant to me. Asking if I'd like to sign up for my ISP's TV service isn't. It's the latter call that enrages me.
- yebyen 12y ago
  Yep. That's why we don't do any sales calls or lead gen, even if those are the most profitable kind of outbound calls. I think I probably wouldn't want to sit in the same office with a lot of those people. Most surprising to me was to find out that when you ask a bill collector to stop calling, they actually do stop calling. If they don't, they could be liable for up to $1000 per infraction plus damages by the FDCPA!