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We used IRC at my former company (Simple) and it worked well. This is notable because most of the company is non-technical customer support.

• mercer 12y ago
  Oh, I'm sure if you can make IRC work, it might be enough. But aside from the fact that this can be a significant hurdle in many situations, Slack's integration with various tools is a significant advantage that IRC can't quite replace (easily). For example, we've linked our various trello boards to their relevant channels, and as a result when I get into work (part-time) I can simply scroll through the 'front-end' channel and not only see the discussions between co-front-enders, but also see the updates on trello tickets in the same place, in the exact context of the conversations around it. That's become quite valuable to me.
  • nilkn 12y ago
    It seems odd that Slack doesn't offer integration with FogBugz. Is FogBugz really that out of style now?
    • mercer 12y ago
      FogBugz always seems a bit... anachronistic and old-fashioned, but I don't know if that plays a role.
      • nilkn 12y ago
        I agree with you, actually. I just thought it was still sufficiently popular to get support, especially alongside a lot of other integrated services that I've never even heard of.