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I cannot imagine accepting arbitrary inbound phone calls without scheduling, unless your whole task is being phone support. A few years ago, I worked at compan
by rdl 12y ago
I cannot imagine accepting arbitrary inbound phone calls without scheduling, unless your whole task is being phone support.
A few years ago, I worked at company which somehow felt because my salary was a sunk cost, it was fine to have me do phone support for customers all day (as front line support too, since we didn't have a good triage system, although our customers were all pretty high end), while also nominally developing. There were fairly reliably several calls per day, ranging from 5 minute small issues to 2-3 hour serious problems.
Needless to say that in addition to being 10% as productive as usual, I left as soon as I could.
- TeMPOraL 12y agoI don't, and it's something I try to teach people by example. I just don't accept inbound calls unless I feel in the mood for them. When I'm busy or tired, I just mute calls unless I really care about them (e.g. family & SO). When someone really wants something from me, they will text / mail me, and I will reply on my own schedule. I try to actively fight this idea that communication means random people triggering interrupts in your life. I especially avoid answering random calls when I'm in a face-to-face conversation with someone; I used to date a girl that was glued to her phone (back before smartphones, or social media, were a thing), and I know how incredibly annoying it feels when your interlocutor keeps texting or receiving calls during a conversation. I find it very disrespectful.