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>- Will this bug fix/change/new feature add new paying customers? >- Will this bug fix/change/new feature reduce our customer attrition > If it doesn't tick o
by jnbiche 12y ago
>- Will this bug fix/change/new feature add new paying customers?
>- Will this bug fix/change/new feature reduce our customer attrition
> If it doesn't tick one of those two boxes, it doesn't go in.
What about security fixes? Or secure coding practices? How do those fit in?
That aside, the attitude above seems like a good way to quickly get deep into technical debt.
- lmm 12y ago> What about security fixes? Or secure coding practices? How do those fit in? I suspect that, sad as it is, a profit-making business probably shouldn't spend much effort on those - the financial cost/benefit is pretty poor. Customers are overwhelmingly indifferent to being hacked.
- simonswords82 12y agoWell our customers might be but I'm definitely not. Even a sniff of a security issue would be enough for us to drop everything and work to get it investigated. A loss in customer faith for a brand or product is a tough thing to restore.
- simonswords82 12y agoHopefully I've explained enough about my approach to technical debt in my response above. I think the problem of not being able to pay the bills due to a lack of customers is much more difficult to overcome than any issues caused by technical debt. More customers usually means more money which buys you time.