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Picking the right customer support tool
- hw 12y ago"Because better customer service creates better businesses." It's amazing how that doesn't resonate very often with businesses. Robo-replies and being assigned ticket numbers tells me quickly that the support organization in a company already failed. What pisses me off the most is when I get a robo-reply with a ticket # and I don't hear back till 2 days later, via an obvious generic templated response (with some variables like my name added in) - and more than likely the response is way too generic and doesn't solve my problem.