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I agree with your comment except the last sentence. Engineers also value heroics, so it's unfair to lay the blame at the feet of 'business people'. Plenty of te
by amirmc 12y ago
I agree with your comment except the last sentence. Engineers also value heroics, so it's unfair to lay the blame at the feet of 'business people'. Plenty of tech startups exhibit this pattern long before there are 'management types' around.
- alecco 12y agoBut it's easier to make business believe it's just a hard problem instead of incompetent people in charge of the solution.
- SixSigma 12y agoThe same way the police describe uncaught criminals as smart and dangerous.
- calinet6 12y agoIf you read the original article in full, it covers this type of situation quite well. This is true: both employees and managers believe the blame and the heroics go to individuals, and this is a fundamental attribution error. The vicious cycle caused by this attribution error drives companies into holes as they continue to reward and punish the wrong people for the wrong reasons. In reality, most problems in work are systemic, and the only solutions are systemic as well. You want to create an environment where both 'business types' and employees alike are on the same wavelength about this fact, and work to improve the system they're in continuously. This is how you achieve quality, period.
- amirmc 12y agoI completely agree with you and I normally describe it in terms of creating the right culture (aka systemic behaviours). I've yet to read the article in full but will make time for it.