I, too, have had nearly nothing but good experiences. I bought my sister a present about a week ahead of when I needed it. It got lost in the UPS maw. I worked

I, too, have had nearly nothing but good experiences. I bought my sister a present about a week ahead of when I needed it. It got lost in the UPS maw. I worked with UPS who were helpful, they went crazy trying to find it, but could not. So I called Amazon, they sent me a new item overnight without charging my credit card, and only charged me for the difference in what I had initially paid for shipping and the overnight cost (which seemed more than reasonable to me given that it was UPS' fault). So I got that package in time to give my sister her gift. A few days later, the UPS package showed up at my door, I sent it back to Amazon, and never got charged for that return shipping. In fact, the only frustration I've ever had with Amazon has been about my Kindle: when I lost it, they wouldn't deactivate it for me. I'm still very bitter about this, and there was a thread on here a while back about that practice. I would think their flagship product would receive flagship support (especially since I'm now a "Prime" member), so who knows.