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This is really just the tip of the iceberg. There is an impressive level of polished UX spanning every aspect of Slack that is matched by very few apps anywher

This is really just the tip of the iceberg. There is an impressive level of polished UX spanning every aspect of Slack that is matched by very few apps anywhere. Everything from the on-boarding to the way mobile push notifications happen when you're afk, to the way it automatically gives you discounts for inactive users is just incredibly well designed. You didn't even mention the integrations, which are where Slack makes everything else look like amateur hour. There are over 50 turn-key integrations, each of which is impeccably designed and offering comprehensive coverage of the service's features that you might want to wire into Slack. Then there are another half-dozen more flexible integrations ranging from webhooks to full API access that give you more granular control and customizability. Saying that the media posting and search are merely cosmetic is an understatement. Imagine the delight of posting a link to a Google doc, then finding the content of the document indexed and available in search. This goes far beyond cosmetic, Slack is executing on the vision of being the actual go-to communication platform for a whole team, potentially taking a major bite out of email in a way few things have been able to in a professional setting. I also find it very strange that you think it's higher value for non tech folks. For me, having GitHub (commits, PRs), CI, exception notification, system monitoring, and ticketing system all wired in, and the quality of the presentation of that information is what puts Slack head and shoulders above HipChat which does most of the same things, just not nearly as well.

mbesto 12y ago
> push notifications happen when you're afk HipChat does this. > it automatically gives you discounts for inactive users HipChat is free/cheaper. > You didn't even mention the integrations I have BitBucket, GitHub, Heroku and Papertrail all integrated and took me 15 minutes to set up. Not sure what else Slack gives me out of the box. Ok, /hangouts isn't built into HipChat (my biggest gripe). We use Trello obsessively for both of my accounts and the integration in both cases is pretty worthless. > Imagine the delight of posting a link to a Google doc, then finding the content of the document indexed and available in search. Except it needs to be posted in Slack in order to be indexed right? There is this weird personal desire to want to search every document/email/app/account you have connected for information until ultimately, you don't.[0] > For me, having GitHub (commits, PRs), CI, exception notification, system monitoring, and ticketing system all wired in, People have been doing this for years on HipChat via Hubot. GitHub itself uses it obssessively https://www.youtube.com/watch?v=pCVvYCjvoZI https://www.youtube.com/watch?v=pCVvYCjvoZI As I mentioned, the one huge benefit of Slack is Slackbot comes pre-bundled and doesn't require you to maintain your own bot. Hence my comment why non-technical people love it. Please note, I very much think Slack is a superior product, but I think that notion is slightly overstated. If there is one thing Slack got right, is that it made much of it's functionality seem like magic to it's users (whereas HipChat did not) [0] - http://techcrunch.com/2011/02/14/greplin-grabs-4-million-from-sequoia-for-social-search/ http://techcrunch.com/2011/02/14/greplin-grabs-4-million-fro...

mbesto 12y ago

> push notifications happen when you're afk HipChat does this. > it automatically gives you discounts for inactive users HipChat is free/cheaper. > You didn't even mention the integrations I have BitBucket, GitHub, Heroku and Papertrail all integrated and took me 15 minutes to set up. Not sure what else Slack gives me out of the box. Ok, /hangouts isn't built into HipChat (my biggest gripe). We use Trello obsessively for both of my accounts and the integration in both cases is pretty worthless. > Imagine the delight of posting a link to a Google doc, then finding the content of the document indexed and available in search. Except it needs to be posted in Slack in order to be indexed right? There is this weird personal desire to want to search every document/email/app/account you have connected for information until ultimately, you don't.[0] > For me, having GitHub (commits, PRs), CI, exception notification, system monitoring, and ticketing system all wired in, People have been doing this for years on HipChat via Hubot. GitHub itself uses it obssessively https://www.youtube.com/watch?v=pCVvYCjvoZI https://www.youtube.com/watch?v=pCVvYCjvoZI As I mentioned, the one huge benefit of Slack is Slackbot comes pre-bundled and doesn't require you to maintain your own bot. Hence my comment why non-technical people love it. Please note, I very much think Slack is a superior product, but I think that notion is slightly overstated. If there is one thing Slack got right, is that it made much of it's functionality seem like magic to it's users (whereas HipChat did not) [0] - http://techcrunch.com/2011/02/14/greplin-grabs-4-million-from-sequoia-for-social-search/ http://techcrunch.com/2011/02/14/greplin-grabs-4-million-fro...