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There was a slip on the bottom of the box with a return label so it's most likely my fault for not noticing it. I only saw it 3 weeks after they sent it and I
by fln 12y ago
There was a slip on the bottom of the box with a return label so it's most likely my fault for not noticing it. I only saw it 3 weeks after they sent it and I started getting the emails from them. And by then it was too late. Still I would have really appreciated someone telling me about this policy from the start.
Either way, regardless of who is at fault I just want to actually talk to someone and resolve the issue. I've been on the phone for 1 hour this morning and someone is actually listening and trying to help so that's a plus. :)
- Someone1234 12y agoThe lesson I am taking away from this is: Regardless of what a company claims, I am going to hold on to the old one for at least a month after. Just in case they change their mind. Plus I also drill my dead HDDs anyway if it isn't encrypted, and keep them for at least a year to let the data (e.g. passwords, banking information) become less valuable to an identity thief. Even a dead HDD is still often recoverable (depending on HOW it died, a lot have electronic failures or the head dies, the platters remain in working order). And while realistically nobody wants to steal my data, why take the risk? Drilling a HDD takes five minutes, and tipping salt water in takes a few seconds...
- fln 12y agoI agree. My first thought was "Wait you want MY HDD?... The thing that has ALL of my personal information on it?????"