The article shows that a dispatched taxi is still much slower than Uber/Lyft. Whether that taxi is dispatched by phone or app doesn't seem like it would affect

The article shows that a dispatched taxi is still much slower than Uber/Lyft. Whether that taxi is dispatched by phone or app doesn't seem like it would affect things much. I think the heart of the problem is that if a taxi ignores a dispatch and gets a street hail instead, there's very little consequence except for inconveniencing the customer who called in.