4 ms·

All these people hate Facebook, but they still use Facebook. How many of those one-star reviews were written by people who still launch the app 20 times a day?

• pestaa 12y ago
  I guess the more someone uses an app the more credible the review will be.
  • Iftheshoefits 12y ago
    I'm not sure companies view it that way, and especially not companies like Facebook, whose product is the people who use their apps. As long as the person demonstrates he will use the product in spite of his problems with it, his opinions actually mean very little. Think of it like a politician might: once you've donated to his campaign he has no incentive to give a fig what you think. Of course people with lots of clout and wealth are special cases and the above don't necessarily apply to them.
• onewaystreet 12y ago
  Facebook Messenger has been a top 5 app in the App Store since it was released, so there hasn't been any repercussions from the one-star reviews (mostly because people don't have a choice not to use it if they use Facebook).
• im3w1l 12y ago
  Realistically, the main reason people use facebook is network effects. They will put up with some amount of bullshit. But the flipside of that is that if it becomes too bad, then the first people who start leaving weakens the network effects and cause more people to leave, leading to a chain reaction and a swift collapse. Facebook's incentive is to prevent such a collapse.
  • onewaystreet 12y ago
    Facebook released Messenger for this reason. Facebook saw that people were starting to use Facebook less and stand-alone apps more (Instagram, WhatsApp, SnapChat, etc.). This is also the reason why Facebook now owns two out of those three.
    • SixSigma 12y ago
      Perhaps also because FB on mobile is more advert intrusive with sometimes 75% of screen space taken over by ads that are disguised as user content. It runs me off the mobile app, I use the web interface. Also the huge list of Permissions it requires.
• teaneedz 12y ago
  Personally, I visit the newsfeed less and less these days. Paper and Pages are my only FB contact these days. The Pages app gets multiple visits in a day, but Paper gets about one visit a week from me. This whole QA stand by FB, if true, is just wrong and signals that FB doesn't understand user experience yet.
• wodenokoto 12y ago
  You are right, this is not a QA problem, but much more complex. I'd say it's a mix of people who don't equate the Facebook app with the Facebook content, who don't like Facebook as a company, but loves the content and who don't feel that their recommendation is necessary for spreading the app (that is, one can give it 1 star to punish FB for my app crashing, but I still recommend friends to download it)