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We have also had a submission rejected because of content in the application description. Even though the binary submission was not altered, we were forced to

We have also had a submission rejected because of content in the application description. Even though the binary submission was not altered, we were forced to re-upload the binary and wait an additional >2 weeks for the next round of review feedback for removing ONE sentence from the description. There should be a separate review queue for application description, the current system is incredibly inefficient.

stcredzero 17y ago
Even though the binary submission was not altered, we were forced to re-upload the binary and wait an additional >2 weeks for the next round of review feedback for removing ONE sentence from the description. This smacks of the sort of bureaucratic mediocrity which Steve Jobs should hate and have hunted down, quickly and without mercy. It's exactly the sort of big company rot that slows a big company down.
- ellyagg 17y ago
  Unfortunately, like google, apple has never been big on customer service, of which this is a sort.
  - steveklabnik 17y ago
    Really? Never been big on customer service? Every time that I (or anyone else that I know) has ever had a problem with an Apple product, they've taken swift care of the issue. They've given me a brand new iPod on the spot when an old one broke before. Apple's customer service is one of the main reasons that people buy Apple products. Not that the app queue doesn't suck, don't get me wrong.
    - blasdel 17y ago
      For consumers sure, but for bigger players their customer service is as bad as Google's. The App Store's unfriendliness is not new -- it's just the awful iTMS experience with a larger audience. Institutional hardware customers have been getting fucked on a regular basis ever since the return of Jobs.
  - yardie 17y ago
    I believe just about every newspaper, rating agency, and practically everyone else who uses an Apple product would disagree with you. I will agree with you that Apple is not big on customer service. But, when the bar is set so low, they are the tallest dwarf in the room.
gfodor 17y ago
For the sake of the rest of us, care to elaborate?

stcredzero 17y ago

Even though the binary submission was not altered, we were forced to re-upload the binary and wait an additional >2 weeks for the next round of review feedback for removing ONE sentence from the description. This smacks of the sort of bureaucratic mediocrity which Steve Jobs should hate and have hunted down, quickly and without mercy. It's exactly the sort of big company rot that slows a big company down.

ellyagg 17y ago
Unfortunately, like google, apple has never been big on customer service, of which this is a sort.
- steveklabnik 17y ago
  Really? Never been big on customer service? Every time that I (or anyone else that I know) has ever had a problem with an Apple product, they've taken swift care of the issue. They've given me a brand new iPod on the spot when an old one broke before. Apple's customer service is one of the main reasons that people buy Apple products. Not that the app queue doesn't suck, don't get me wrong.
  - blasdel 17y ago
    For consumers sure, but for bigger players their customer service is as bad as Google's. The App Store's unfriendliness is not new -- it's just the awful iTMS experience with a larger audience. Institutional hardware customers have been getting fucked on a regular basis ever since the return of Jobs.
- yardie 17y ago
  I believe just about every newspaper, rating agency, and practically everyone else who uses an Apple product would disagree with you. I will agree with you that Apple is not big on customer service. But, when the bar is set so low, they are the tallest dwarf in the room.

gfodor 17y ago

For the sake of the rest of us, care to elaborate?