Sounds like you are moving the right direction, so maybe you just have to do the extra phone work for a short while (something that won't scale) until you can r

Sounds like you are moving the right direction, so maybe you just have to do the extra phone work for a short while (something that won't scale) until you can resolve the other issues. The good part about doing it (and a completely valid reason) is you will learn a lot about your clients and who best to target and how to make things work so you don't waste time working on things that won't matter. Good luck!