My first start-up, I was taking phone calls for customer support. I was shaking the first time I did it, and trying to direct the person to the email address f

My first start-up, I was taking phone calls for customer support. I was shaking the first time I did it, and trying to direct the person to the email address for support. But I was a lot better the next time. I wasn't assigned to it, I was just nearest the phone, and the phone was ringing and had to be answered, so I answered it.