The other reason closing tickets is not a good answer: if there's gonna be an answer or a solution, someone who had the problem in the past or just solved it no

The other reason closing tickets is not a good answer: if there's gonna be an answer or a solution, someone who had the problem in the past or just solved it now is going to post it there. Then people googling the problem and arriving at the ticket will not be met just with people who are complaining, but also possibly a working solution.