5 ms·

If you have time (and the inclination) then you could report this to the technical support department of the mobile telco you are using. You won't get instant

by zumtar 12y ago

If you have time (and the inclination) then you could report this to the technical support department of the mobile telco you are using. You won't get instant gratification that you would by using a bugtracker but technical reports back to the vendor (in this case Google) do eventually get sent upstream. If enough people complain via Google's channels then the bug will be brought up at higher levels eventually. The other option is to tweet at senior Android guys and see if you get a response. Good luck.

arihant 12y ago
You know, that is a valid option. When iPhone 4's telephone broke because of the "grip of death" antenna issue, Steve Jobs himself came out, apologized, offered a free bumper case to mitigate the issue. Compare that to this. And the telco of Nexus is Google! Google just pointed to contact Google.
- zumtar 12y ago
  > And the telco of Nexus is Google! It isn't, Google doesn't run their own mobile network or mobile virtual network (yet). Contacting the technical support team of the company that provides you the SIM card that is inserted into the Nexus device will have an effect. I know it seems backwards because the issue has actually been introduced with Google's OTA update but those technical support calls get escalated and eventually they'll end up back at Google (via the team that deals with carrier interaction).
  - arihant 12y ago
    It won't work that way. Nexus 4 was not sold through a carrier, Google sold it unlocked through their website.
    - zumtar 12y ago
      Yes it will. I am fully aware that the handsets are bought contract-free from Google (I am a long time Nexus user and purchaser), I am not suggesting that the carrier will replace or repair the handset. The handset that attaches to a GSM network has to conform to many standards set out by the GSMA (GSM association) as well as many other local certification bodies and associations (one example is the handset must have the ability to call emergency services). If complaints are made to the technical department of the carrier being used, the calls will eventually be escalated to a vendor/manufacturer of Google's size. I've worked for various different cellular providers and I have personally seen such tickets.
      - Leynos 12y ago
        It does seem counter-intuitive though. I would never have thought to do this. The only time I would think to contact the mobile operator is if the phone was running a custom firmware provided by the operator.
- coda_ 12y ago
  That's not quite how I remember the "grip of death" events doing down.
  - k-mcgrady 12y ago
    How do you remember it? Because the parents recollection matches mine. The media kicked up a storm over it but they held a massive press conference, apologised (somewhat) and offered free cases to everyone to solve the issue.
  - spyder 12y ago
    Yea, looks like the "You are holding it wrong" part was deliberately left out.
    - knd775 12y ago
      And with good reason. That was never said by Apple. They simply explained why it happened (people's hands touching various parts and messing with the antennae). The media created that whole "You're holding it wrong" thing.

by zumtar 12y ago

arihant 12y ago

You know, that is a valid option. When iPhone 4's telephone broke because of the "grip of death" antenna issue, Steve Jobs himself came out, apologized, offered a free bumper case to mitigate the issue. Compare that to this. And the telco of Nexus is Google! Google just pointed to contact Google.

zumtar 12y ago
> And the telco of Nexus is Google! It isn't, Google doesn't run their own mobile network or mobile virtual network (yet). Contacting the technical support team of the company that provides you the SIM card that is inserted into the Nexus device will have an effect. I know it seems backwards because the issue has actually been introduced with Google's OTA update but those technical support calls get escalated and eventually they'll end up back at Google (via the team that deals with carrier interaction).
- arihant 12y ago
  It won't work that way. Nexus 4 was not sold through a carrier, Google sold it unlocked through their website.
  - zumtar 12y ago
    Yes it will. I am fully aware that the handsets are bought contract-free from Google (I am a long time Nexus user and purchaser), I am not suggesting that the carrier will replace or repair the handset. The handset that attaches to a GSM network has to conform to many standards set out by the GSMA (GSM association) as well as many other local certification bodies and associations (one example is the handset must have the ability to call emergency services). If complaints are made to the technical department of the carrier being used, the calls will eventually be escalated to a vendor/manufacturer of Google's size. I've worked for various different cellular providers and I have personally seen such tickets.
    - Leynos 12y ago
      It does seem counter-intuitive though. I would never have thought to do this. The only time I would think to contact the mobile operator is if the phone was running a custom firmware provided by the operator.
coda_ 12y ago
That's not quite how I remember the "grip of death" events doing down.
- k-mcgrady 12y ago
  How do you remember it? Because the parents recollection matches mine. The media kicked up a storm over it but they held a massive press conference, apologised (somewhat) and offered free cases to everyone to solve the issue.
- spyder 12y ago
  Yea, looks like the "You are holding it wrong" part was deliberately left out.
  - knd775 12y ago
    And with good reason. That was never said by Apple. They simply explained why it happened (people's hands touching various parts and messing with the antennae). The media created that whole "You're holding it wrong" thing.