Vavle's customer support is known to be pretty awful. This is all too familiar an issue. To be fair to them, when the six-sigma of your customer service is 15

Vavle's customer support is known to be pretty awful. This is all too familiar an issue. To be fair to them, when the six-sigma of your customer service is 15 year olds asking to be unbanned cause they totally didn't use hacks, your CS probably gets a bit desensitised.