Excellent reading. This part about Eric Smith makes me think: "Doing so involves intense communication, deep humility, and some hard compromises." I believe c

Excellent reading. This part about Eric Smith makes me think: "Doing so involves intense communication, deep humility, and some hard compromises." I believe communication is very important, but not practiced at the companies. Now, as I'm starting on the management of a very small company, it's the chance to do what I believe it's the right thing to do and I did not seem being doing well in all the companies I passed: communication, humility and great respect with employees.