4 ms·

Show HN: Reamaze – Helpdesk for sites and apps simplified

12 points by eo3x0 12y ago

anonbanker 12y ago
Looking forward to the first GPL'ed reimplementation of this app.
ringolo 12y ago
It looks interesting. Do you have live chat and can it feed into the "shoutbox"? The market is pretty crowded to be honest but it looks clean enough. Good luck with it.
- eo3x0 12y ago
  Yes livechat is optional but included in Reamaze
  - ringolo 12y ago
    Can you save chat transcripts as tickets? Or is it just a chat history?
hw 12y ago
Thought the name Reamaze looked familiar. I think I've used your support widget on codeschool. Great stuff. I wish small support guys like you are used more but I guess that doesn't come by easily by being small.
- vsloo 12y ago
  It looks like they've got some great developer tools so I assume the small guys will either find that super helpful or not helpful at all. It'll depend on if they have a solid ticket management foundation, I guess.
- ohnoesmyscv 12y ago
  wow lots of codeschoolers here :) didnt realize the support was by reamaze.
  - nativexer 12y ago
    Newbie Codeschooler here! Let's hijack this thread :)
    - i_ride_bart 12y ago
      Roll call!! Another codeschooler here!
ohnoesmyscv 12y ago
Damn, <3 ur landing page. clean and short. Btw just took a look at your developer docs.. Do you guys have web hooks into support messages? Would really help my current project
- ringolo 12y ago
  I'm not a huge fan of this style, feels like I don't get a good view of all the necessities. They probably need to do some rearranging of assets. Just my $.2.
  - i_ride_bart 12y ago
    I agree with you. Home page feels a bit too spaced out. Then again, with BART currently running massively delayed, I can afford the time to look through the home page in a leisurely pace.
i_ride_bart 12y ago
Just watched the animated tour on the home page. Really enjoyed how it conveyed a solution to customer service pain points so concisely.
hwgd 12y ago
signed up for the trial just to play around with it.. it's pretty. Does Reamaze have a way to do mobile app support? It says 'Helpdesk for apps' but I don't see where i can get it in my ios app.
- eo3x0 12y ago
  Check out http://www.reamaze.com/developer/mobile http://www.reamaze.com/developer/mobile
maradori 12y ago
So what makes Reamaze better than, say, Zendesk or Helpscout? Looks like they have the same features that you do

12 points by eo3x0 12y ago

Looking forward to the first GPL'ed reimplementation of this app.

It looks interesting. Do you have live chat and can it feed into the "shoutbox"? The market is pretty crowded to be honest but it looks clean enough. Good luck with it.

eo3x0 12y ago
Yes livechat is optional but included in Reamaze
- ringolo 12y ago
  Can you save chat transcripts as tickets? Or is it just a chat history?

hw 12y ago

Thought the name Reamaze looked familiar. I think I've used your support widget on codeschool. Great stuff. I wish small support guys like you are used more but I guess that doesn't come by easily by being small.

vsloo 12y ago
It looks like they've got some great developer tools so I assume the small guys will either find that super helpful or not helpful at all. It'll depend on if they have a solid ticket management foundation, I guess.
ohnoesmyscv 12y ago
wow lots of codeschoolers here :) didnt realize the support was by reamaze.
- nativexer 12y ago
  Newbie Codeschooler here! Let's hijack this thread :)
  - i_ride_bart 12y ago
    Roll call!! Another codeschooler here!

ohnoesmyscv 12y ago

Damn, <3 ur landing page. clean and short. Btw just took a look at your developer docs.. Do you guys have web hooks into support messages? Would really help my current project

ringolo 12y ago
I'm not a huge fan of this style, feels like I don't get a good view of all the necessities. They probably need to do some rearranging of assets. Just my $.2.
- i_ride_bart 12y ago
  I agree with you. Home page feels a bit too spaced out. Then again, with BART currently running massively delayed, I can afford the time to look through the home page in a leisurely pace.

i_ride_bart 12y ago

Just watched the animated tour on the home page. Really enjoyed how it conveyed a solution to customer service pain points so concisely.

hwgd 12y ago

signed up for the trial just to play around with it.. it's pretty. Does Reamaze have a way to do mobile app support? It says 'Helpdesk for apps' but I don't see where i can get it in my ios app.

eo3x0 12y ago
Check out http://www.reamaze.com/developer/mobile http://www.reamaze.com/developer/mobile

maradori 12y ago

So what makes Reamaze better than, say, Zendesk or Helpscout? Looks like they have the same features that you do