Tuleap trackers would do the job quite well IMHO Unlike many other "generic" tracking system, there are built-in functions to deal with typical help desk use c

Tuleap trackers would do the job quite well IMHO Unlike many other "generic" tracking system, there are built-in functions to deal with typical help desk use case: * visibility/permissions management * very high customization * automated date management for SLA/SLO tracking Plus it allows to have consistency between your API (dev), requirements and ticket/support. https://www.tuleap.org/about-tuleap/features/tracking https://www.tuleap.org/about-tuleap/features/tracking