I never thought about that effect of answering emails promptly, but you're absolutely right. The more emails I send, the more I receive, which creates a viciou

I never thought about that effect of answering emails promptly, but you're absolutely right. The more emails I send, the more I receive, which creates a vicious circle. Unfortunately for me right now, many people know I respond rapidly to email, so they email me for urgent issues that need immediate attention since they know I'm generally available. That said, I probably just need to start giving out our support email address and telling them it'll be dealt with by the team as a whole, since there's no guarantee I'm not in a meeting or out for the day (or, as the case may be, not answering emails any more because I read this comment!)