> How do I manage to continue to be a "nice person" in such situations? Civility is a most desirable management trait. So is effectively monitoring a contract

> How do I manage to continue to be a "nice person" in such situations? Civility is a most desirable management trait. So is effectively monitoring a contractors process, progress, and results. The contractor deserves to understand your expectations and receive prompt clear feedback. Focus on the metrics/measures without getting too personal.