I'll be honest, it never even occured to me that IT support would be considered admin overhead. Of course, I was shocked to find out laborers considered me mana

I'll be honest, it never even occured to me that IT support would be considered admin overhead. Of course, I was shocked to find out laborers considered me management, given I'm an engineer. To me, complaining about IT overhead is like complaining about maintenance, or housekeeping: this is vital infrastructure that should work seamlessly and hidden in the background. (I'm a behind-the-stage kind of person, though.) But, given how I've seen some bureaucrats complain about the cost of housekeeping, I guess anything's fair game. And don't even get me started on the unavoidable cost of maintenance...